Terms of Service

1. Who can use Heartwave

You must be at least 18 years old to create an account or use the Service. By using it, you confirm that you are 18 or older and that you are legally able to enter into this agreement.

You may not use the Service if you have been convicted of, or are required to register for, a sex offence or a violent crime, or if we have previously removed or banned you.

You may have only one account. You must give accurate information about yourself, including your name, age and photos, and keep it up to date.

2. Your account

You are responsible for keeping your password secure and for everything that happens under your account. Tell us immediately if you think someone else has used your account.

Do not share, sell or transfer your account to anyone else.

3. How the Service works

Heartwave helps you meet people. You can browse profiles, like, poke or Superheart other members, match, chat, join Circles, post Stories and Vibes, plan dates and use safety features such as DateGuard. We do not guarantee that you will meet anyone, that anyone will reply, or that any match or compatibility score will lead to a relationship.

You can pause your account at any time (Profile → Pause account). While paused you are hidden from Discover and others cannot see your profile or Stories, existing matches and chats remain, and the clock on matches that have not yet started a conversation is stopped. You can resume whenever you like. Pausing does not cancel a subscription.

Matches last 96 hours (4 days), or 7 days when either person has Heartwave Premium+. If neither person sends a message in that time, the match ends and you both return to each other’s Discover deck, where you can choose again. Once either of you sends a message, the match no longer expires. We may remind you before a match ends.

Compatibility scores and "chemistry" indicators are generated from the answers members give about themselves. They are a guide, not advice or a prediction.

We may add, change or remove features at any time. Some features are experimental or may not be available in every country.

4. Your content

You keep ownership of the photos, voice intros, videos, messages, posts and other content you provide ("Your Content"). You give us a worldwide, non-exclusive, royalty-free licence to host, store, display, reproduce, translate and distribute Your Content solely to operate, improve and promote the Service, and to show it to other members as you choose through the app. This licence ends when you delete the content or your account, except where content has been shared with others (for example a message another member already received) or we must keep it by law.

You confirm that you own Your Content or have the right to share it, and that it does not break these Terms or anyone else’s rights. Photos must show you. Do not upload photos of other people without their permission.

5. Rules of conduct

Be respectful. You agree not to:

• harass, threaten, bully, stalk, abuse or discriminate against anyone;
• post nudity, sexually explicit material, graphic violence, or anything that exploits or endangers minors;
• impersonate anyone, use fake photos or information, or run fake or duplicate accounts;
• ask for or send money, or promote scams, investments, escort or sexual services, drugs, or any illegal activity;
• spam, advertise, or use the Service for commercial purposes without our written consent;
• collect, scrape or copy other members’ information, or use bots or automated tools;
• share another person’s private information, photos or messages without their permission;
• attempt to hack, overload, reverse engineer or bypass the security or limits of the Service, including swipe, Superheart and premium limits;
• break any law or any other person’s rights.

6. Safety

We offer tools such as blocking, reporting, photo verification and DateGuard, but we cannot guarantee any member’s identity, intentions or behaviour. A "verified" badge means we compared a selfie to profile photos at the time of review; it is not a background check.

Use common sense. Do not send money or share financial details. Meet in a public place, tell a friend where you are going, and arrange your own transport. You are solely responsible for your interactions with other members, online and offline.

If you are in danger, contact your local emergency services immediately.

7. Moderation and reports

We may review content and accounts, including through automated tools and human moderators, to enforce these Terms and keep members safe. We may remove content, limit features, suspend or permanently remove accounts at our discretion, including without notice where we believe someone is at risk or where the law requires.

You can report a profile, message or post from within the app. Reports are reviewed by us, and the reported person is not told who reported them.

8. Premium subscriptions and purchases

Heartwave has three tiers: Heartwave Free, Heartwave Premium and Heartwave Premium+. Premium unlocks features such as unlimited swipes and Superhearts, seeing who liked you, video calls, unlimited Stories, all colour themes and Boosts. Premium+ includes everything in Premium plus Go Live, priority placement in Discover, longer Boosts and a longer window (7 days) before a match with no conversation expires. The features in each tier are shown on the plans screen and may change; we will not remove a feature you have already paid for during your current subscription period.

Payments are processed by the Apple App Store or Google Play. Prices are shown in the app before you buy and include any taxes the store applies. Subscriptions renew automatically at the end of each period until you cancel in your Apple ID or Google Play subscription settings, at least 24 hours before the renewal date. Deleting the app or your account does not cancel a subscription.

Refunds are handled by Apple or Google under their own policies. Except where the law gives you a right to a refund, purchases are non-refundable and we do not refund partly used periods.

Free trial: new subscribers may be offered a free trial of Heartwave Premium (currently 7 days) when they subscribe, as shown on the purchase screen. A free trial is available only to people who have not already used a trial of the subscription with Apple or Google, and is limited to one per person. When the trial ends, your subscription automatically converts to a paid subscription and your App Store or Google Play account is charged the price shown, unless you cancel at least 24 hours before the trial ends in your App Store or Google Play subscription settings. Cancelling during the trial means you will not be charged, and you keep Premium until the trial ends. Any unused part of a free trial is forfeited when you purchase a subscription. We may change or end trial offers at any time.

Free accounts are subject to daily limits (for example a daily number of swipes and one Superheart every 24 hours). We may change limits and prices, and will give notice of price changes where required.

9. Communications

We send service messages (such as verification results and safety notices) and notifications you can control in Profile → Notifications, including push notifications and emails when someone likes or pokes you. You can opt out of emails using the link in any email or in the app. We may still send essential messages about your account.

10. Our rights

Heartwave, its logo, design, software and content we create are owned by us or our licensors and protected by law. We give you a personal, limited, revocable, non-transferable licence to use the app for your own non-commercial use in line with these Terms. You may not copy, modify, distribute, sell or lease any part of it.

If you send us feedback or ideas, we may use them without owing you anything.

11. Ending your account

You can stop using Heartwave at any time and can delete your account yourself in the app (Profile → Delete account), or ask us to by contacting support@heartwavedating.com. Deleting your account does not cancel a paid subscription; cancel that in your App Store or Google Play settings. We may suspend or end your account if you break these Terms, create risk or harm for others or for us, or if required by law. When an account is removed, your profile stops being visible to other members. Some information may be kept for a limited time where needed for safety, fraud prevention, legal obligations or to enforce these Terms, as explained in the Privacy Policy.

12. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent the law allows, we do not promise that the Service will be uninterrupted, secure or error-free, or that content, translations or matches will be accurate. We do not conduct criminal background checks on members and do not control members’ conduct.

Automatic message translation is provided by third-party tools and may be inaccurate. Do not rely on it for anything important.

13. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, or for any harm arising from your interactions with other members. Our total liability to you for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim and 100 USD.

Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, fraud, or any rights you have as a consumer that cannot be waived.

14. Disputes and governing law

These Terms are governed by the laws of the place where the operator of Heartwave is established, without regard to conflict-of-law rules. Courts in that place will have jurisdiction, except that if you are a consumer you keep any right to bring a claim in the courts of your country of residence and to rely on the mandatory consumer laws there.

Before starting a formal claim, please contact us at support@heartwavedating.com so we can try to resolve the issue informally.

15. Changes to these Terms

We may update these Terms from time to time. If a change is significant we will tell you in the app or by email and, where required, ask you to accept the new version. If you keep using the Service after a change takes effect, you accept the updated Terms. If you do not agree, stop using the Service and delete your account.

16. Contact

Questions about these Terms? Contact us at support@heartwavedating.com or use Contact support in the app.