HEARTWAVE

Support

We're here to help. Email us at support@heartwavedating.com and we aim to reply within 2 business days. You can also use Profile → Contact support in the app.

For safety concerns about another member, please use Report on their profile or in your chat first. We review reports as quickly as we can.

Common questions

How do I delete my account?

In the app go to Profile → Delete account. It deletes your profile, photos, matches, messages and verification selfie. Full details and other ways to ask.

How do I take a break without deleting everything?

Go to Profile → Take a break · Pause account. You're hidden from Discover, your chats stay, and you can resume whenever you like.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not by us.

  • iPhone: Settings → your name → Subscriptions → Heartwave → Cancel.
  • Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Heartwave → Cancel.

If you changed phones or reinstalled, open the plans screen in the app and tap Restore purchases.

How does face verification work, and what happens to my selfie?

You agree to a notice, take a selfie, and it is compared with your main profile photo. Your selfie is deleted as soon as the check is done (never kept longer than 14 days). You can delete it or withdraw your consent any time from Profile. Read the full notice.

I was charged but my plan did not change.

Open the plans screen and tap Restore purchases. If that does not fix it, email us from the address on your account and tell us roughly when you paid.

How do I stop emails?

Use Profile → Notifications, or the unsubscribe link at the bottom of any email we send.

Safety tips